Our values
For over 20 years, we have been conveying our most important values through our collaborations. And since no-one can describe us better than our customers, we asked them to say a few words about us.
The Belcenter Guarantee
A reliable partner
According to a customer satisfaction survey
Critères
- Technical Competence
- Ultra-high performing network
- SLA and Contractual commitment
- Support & Call-outs during the day
- Tailor-made solutions depending on your needs
Belcenter
- Technical Competence
- Ultra-high performing network
- SLA and Contractual commitment
- Support & Call-outs during the day
- Tailor-made solutions depending on your needs
Competition
- Technical Competence
- Ultra-high performing network
- SLA and Contractual commitment
- Support & Call-outs during the day
- Tailor-made solutions depending on your needs
The Belcenter Guarantee
A personalised offer
Trust
A relationship of trust is paramount in order to maintain a good collaboration in the long term.
Service quality
We do everything we can to offer our customers a different experience and an impeccable service quality.
Availability and Responsiveness
In the event of an incident, we guarantee that someone will be on site and your service repaired within 4 working hours (or 24/7, as per the offer), anywhere in Belgium. We are available around the clock for our customers.
Accessible and willing to listen
It is important for us to understand our customer, their activity and their needs. That’s why we make sure we’re accessible and ready to listen to our customers.
Who are we?
Our customers are at the heart of our concerns
Above all, we are a team of professionals who have been active in the world of Telecoms for many years, and who love what we do. We are fundamentally different from the traditional telecoms operators, in that we are providing a product and a service which are unique in Belgium. Try us once and you’ll be won over! In addition to giving you a product that will perfectly suit your needs, we give you a guarantee of satisfaction and of the competence of our teams. We speak “your” technical language and we understand the kinds of issues you face; we get to the heart of the matter and prescribe efficiency.
How can we help you?
Testimonial
“Le secteur de la construction représente un des plus importants secteurs de l’économie belge (200 000 travailleurs en Belgique, 60 000 en Wallonie, 20 000 en Hainaut). La Confédération Construction est l’organisation professionnelle patronale qui représente et défend les entreprises du secteur (16 000 membres), en Europe, en Belgique, en Wallonie et en Hainaut. En tant que CONFÉDÉRATION CONSTRUCTION HAINAUT nous comptons près de 1500 entreprises actives dans tous les métiers de la construction et de toutes tailles (TPE, PME…). Choisir un partenaire télécom capable de faire rapidement preuve de flexibilité, de réactivité et d’agilité était essentiel à nos yeux. Dès notre première rencontre, nous avons été conquis par Belcenter, son écoute et son professionnalisme. Belcenter s’est vraiment adapté à nos demandes et à nos besoins. Nous avons profité de la création de notre nouveau bâtiment provincial pour le raccorder à la fibre optique partagée. Cette technologie assure la connectivité de tous nos collaborateurs et nous permet de réaliser des visioconférences avec nos partenaires et membres. Nous sommes à ce point satisfaits de Belcenter que nous leur avons confié la mission de connecter l’ensemble de nos autres sites, disséminés aux quatre coins du Hainaut. Je suis ravie de la plus-value que nous apporte Belcenter.”
Confédération Construction Hainaut
Testimonial
“Our company, Peruweld, specializes in the industrial manufacturing of tanks, silos and all kinds of industrial process apparatus. Our activity requires a permanent Internet connection in order to facilitate our communication with our clients, including the likes of Bayer, Total and BASF.
This prompted us to move our applications to the cloud. The criticality of our applications meant that we had to find an ultra-professional and high-performance access provider. That’s in 2007 why we chose to collaborate with Belcenter, who were offering very demanding SLA contracts. And we genuinely do not regret it. To give you an example, when there was a general incident throughout the local area a few years ago, technicians were on site within two hours to lay a temporary cable (purely for us) from the VDSL street-cabinet to our IT room.”
Peruweld
References
